Case summary
Client disputes AI rejection. Evidence re-review requested by CSM.
Investigations
INV-0088
TrustShield Insurance dispute — rejected motor claim
dispute · under review · Assigned to Nkem Okafor
Timeline
- Dispute escalated from TrustShield Insurance workspaceJames Okon · 5d ago
- AI decision override under Super Admin reviewTochi Adeyemi · 4d ago
Linked verifications
Unified evidence viewer (all related captures)
Investigator notes
Awaiting re-process through v3.2.1 with expanded damage model.
Nkem Okafor · 4d ago